Literature Return Policy
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Any errors on the part of the Regional Service Office be readily exchanged or accepted
for return within two weeks (14 days) after shipping. Return shipping to be paid by the RSO.
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Items mistakenly ordered or unwanted are accepted within two weeks (14 days)
after shipping. This would be undamaged, at face value, less any discount
they may have received. This does not include shipping and handling or
return shipping, nor does it include any sales tax if the time period
extends beyond the last day of the month during which the purchase was made.
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Since the return of items creates both bookkeeping and logistical activities,
anything returned more than two weeks (14 days) after shipping, will be for
face value less any discounts received; no credit for any shipping and handling
or return shipping or any sales taxes if the beginning of a new month has passed.
There will also be a 10% restocking charge on the end calculated amount.
All items in section (a) above will be treated the same as this category
after 14 days have passed.
Example: If an item were returned after 14 days which had a face value of
$20 and was part of a $400 order; it would have been discounted $1.40,
taxed @ $1.49 and shipped at $1.49 and net cost would've been $21.58.
This would allow them a credit of $20 less the $1.40 and less $1.86 for
restocking or a net credit value of $16.74.
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The RSO will not accept returns on discontinued, opened or damaged items.
Only current issued items in resalable condition will be accepted.
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